Expires 4 days from now
Growth Technical Represenatives
Growth Technical Representative
full-time
| Officer/ Analyst
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Job Summary
The Growth Representative is responsible for driving customer acquisition, installations, and early-stage customer retention within assigned territories. The role focuses on field sales execution, lead generation, customer onboarding, and post-installation follow-up to ensure high-quality customers and sustained usage. Scope: Execution of daily sales and installation targets Direct engagement with customers in assigned territories Lead generation, conversion, and onboarding Support in customer retention and churn reduction Adherence to sales processes, quality, and compliance standards
Job Details
1. Customer Acquisition & Sales
Generate leads through field activities, referrals, and activations
Convert leads into paying customers
Achieve daily, weekly, and monthly sales and installation targets
Ensure accurate customer information is captured during onboarding.
2. Customer Retention & Post-Installation Performance
Facilitate successful customer installations
Educate customers on product usage and benefits
Ensure customers meet defined quality and consumption thresholds.
Conduct post-installation follow-ups
Identify and escalate customer issues early
Support efforts to reduce early churn
3. Route-to-Market Execution
Cover assigned routes and territories effectively
Identify new sales opportunities within the territory
Participate in market activations and campaigns
Ensure effective product visibility, presence, and customer engagement in the field.
4. Sales Discipline, Quality & Compliance
Ensure all sales activities comply with company policies, ethical standards, and code of conduct.
Drive a strong culture of quality sales, ethical customer acquisition, and accurate customer information.
Proactively identify and escalate fraud risks or unethical sales practices.
Ensure adherence to HSSE requirements during all sales activities in the field.
5. Reporting & Performance Tracking
Submit daily and weekly sales reports including:
Customer visits
Leads generated
Sales made
Installations completed
Customer follow-up outcomes
Track personal performance against targets and discuss improvements with the Team Leader.
6. Collaboration & Market Feedback
Work closely with Team Lead Growth for guidance and support
Share market insights, customer feedback, and competitor activity
Coordinate with operations and customer care for issue resolution
Requirements
Key Competencies:
Strong sales and negotiation skills
Good communication and interpersonal skills
Customer-focused mindset
Self-driven and target-oriented
Basic data reporting and accountability
Experience:
Minimum 1 year experience in field sales ,field operations, or customer-facing roles
Education:
Diploma, Certificate, or relevant post-secondary training in business, sales, or related fields
About Company
M-Gas Limited
M-Gas Limited is an LPG provider that leverages on its smart meter technology to offer clean cooking solutions to households. It adopts a Pay-As-You-Go model to render last-mile delivery services to all its customers.