Expires 1 week from now
Customer Service Representative
customer service
full-time
| Officer/ Analyst
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Job Summary
Provide excellent support and assistance to M-Gas customers so that they are completely satisfied with the M-Gas service and are delighted to use M-Gas for their cooking.
Job Details
Respond to customer enquires in person, by phone and online helpfully and promptly.
Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
Maintain record of customer communications in CRM and other systems
Acknowledge and resolve customer complaints.
Process orders, customer applications, and requests.
Maintain customer records.
Compile and distribute daily reports on customer products and credit usage.
Perform customer follow up to ensure that they are enjoying the product.
Identify and report computers system incidents to the technical team and the relevant managers.
Make recommendations to improve customer service and business processes and systems.
Prepare schedules for customer visits by technicians and sales representatives as required.
OTHER:
MGas offers 24-hour customer service. Agents are expected to work agreed shifts.
Requirements
- Degree/ Diploma in any field
- Experience working with customer support
- Good communication skills on the telephone and in-person
- Friendly and helpful interpersonal style
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Attention to detail.
- Fluent in English and Kiswahili
About Company
M-Gas Limited
M-Gas Limited is an LPG provider that leverages on its smart meter technology to offer clean cooking solutions to households. It adopts a Pay-As-You-Go model to render last-mile delivery services to all its customers.